Privacy Policy for Kogo Wines & Spirits

Effective Date: 24/01/2025

At Kogo Wines & Spirits (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, make purchases, or interact with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide a better shopping experience, process your orders, and communicate with you effectively. The types of information we collect include:

• Personal Identification Information: When you create an account or place an order, we may collect your name, email address, shipping address, billing address, phone number, date of birth (to verify legal drinking age) and payment information.

• Payment Information: We process payments via third-party payment providers. We do not store your credit card details but may retain billing information related to your transaction for accounting and legal purposes.

• Transaction Information: We collect details related to your orders, including product selections, transaction amounts and order history.

• Site Usage Information: We may collect data about how you interact with our website, including IP address, browser type, device information and pages you visit. This helps us improve our website and enhance your shopping experience.

• Marketing Preferences: If you subscribe to our newsletter or promotional materials, we may collect information related to your preferences and interests.

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process your orders, verify your identity and fulfill orders.

• Customer Support: To respond to your inquiries, provide customer service and assist with order issues.

• Legal Compliance: To comply with legal and regulatory requirements, such as verifying that you are of legal drinking age in your jurisdiction.

• Marketing & Communications: To send you promotional offers, newsletters and other marketing communications (with your consent). You can opt-out of marketing communications at any time.

• Improving Our Services: To analyze website usage and improve the functionality and content of our website.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We work with trusted third-party service providers, such as payment processors, delivery services and email marketing platforms, who help us operate our business and fulfill orders. These providers have access to your information only to perform tasks on our behalf.

• Legal Obligations: We may disclose your information if required to do so by law, court order, government request, or to protect the rights, property, or safety of Kogo Wines & Spirits, our customers, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage and deliver personalized content. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct or update your personal information.
• Request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-out of marketing communications.

To exercise any of these rights, please contact us at info@kogowines.co.ke.

7. Age Verification

We are committed to complying with all applicable laws regarding the sale of alcoholic beverages. By placing an order with us, you confirm that you are of legal drinking age in Kenya. If we learn that a user is under the legal drinking age, we will promptly remove any personal information associated with the account.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kogo Wines & Spirits
Email: info@kogowines.co.ke
Phone: +254 790 304050
Address: Kogo Star Plaza, off Mai Mahiu road, Nairobi West, Kenya